Household Postal Address Update

This service is designed to help you to search for your customers' new addresses.

Stay in touch with your customers after they move

An estimated 15% of household addresses change each year.

It is important to stay in contact with customers who move house through access to NZ Post's mail redirection information.

Access to previous postal addresses

Unlike other addressing sources, this information includes details of previous postal addresses.

HPAU assists you to maintain up to- date address information so you can reach your customers and increase response rates to monthly billings and target mailings.

Lost customers mean lost profits

Here are some of the ways a lost customer can affect your bottom line:

• Cash flow can be affected if invoices go astray
• Subsequent debt collection can be more difficult
• You can lose sales and business opportunities
• Customers may become dissatisfied through delayed or no communication
• Households receiving incorrectly addressed mail can become irritated, leading to a negative feeling about your company
• Fraud can occur when incorrectly addressed information falls into opportunistic hands, especially information of a financial nature
• Privacy exposure can pose a problem when incorrectly addressed information is misused by recipients
• Cleaning out-of-date mailing addresses is time consuming and costly. The larger the organisation, the bigger the problem and the greater the costs.

How does it work?

Simply supply us with the surname, first name or initials and ideally, the last known addresses.

When available we generate a list of details matching the information you provided. A successful match may help you to maintain  unbroken communication with your customers.