Veda has a complaints procedure in place that we must follow if you believe we have breached the Code. The object of our complaints procedure is to facilitate the fair, simple, speedy and efficient resolution of complaints.
Under our complaints procedure:
- We will acknowledge your complaint in writing within 5 working days of receipt, unless it has been resolved to your satisfaction within that period
- Within 10 working days of acknowledging your complaint we will continue to investigate your request and advise you if it is justified, or if additional time is required to investigate and the reasons why
- Upon completion of our investigation we will advise you of our decision, the reasons for it and any action we propose to take.
If you have utilised our complaints procedure and are not satisfied with our resolution you may wish to appeal. If you have any further information that we should consider, then please forward the details with your appeal to:
Public Access
Veda Advantage (NZ) Ltd
Private Bag 92156
Victoria Street
Auckland
If your complaint is not resolved to your satisfaction, you may choose to complain to the Privacy Commissioner who has statutory powers to investigate the matter. Some cases that cannot be settled can be taken to the Human Rights Review Tribunal.
© 2011 Veda Advantage
On this site you will find a description of some of our products and services. Please note that many of our products and services are highly specialised and are designed to meet very particular needs of specific customers and industry sectors. They may not be suitable for all industry sectors in all circumstances. Please consider this when looking at the particular product description and contact Veda to discuss your particular needs.